CONDITIONS & GUIDELINE

AS A RECAP:

1) Fill out Form

Fill out our web form on our website making sure to include the model you want to test, shipping address, preferred test date and a back up test date in case the first one is not available.
2) Pay Shipping Fee

In the confirmation e-mail, you will be redirected to our website in order to pay the shipping fee of your Test Pack. The fee is set at 9€ out and back.
3) Send Deposit Check

We will hold your test pack until we receive your signed check (check amount = product price). The check is held as a guarantee only.
4) We Ship Your Pack

You will receive an e-mail with tracking number, user guideline and return label.
5) Test it!

You have 7 days to test and enjoy. Return is on the 8th day (or before if desired).
Planning:
- Please respect the dates that we have defined together.
- For any time extension or date change, please contact us as soon as possible.

Usage:
- The pack that you will receive will have been tested before as their sole purpose is to be tested out in real time conditions. However, this doesn’t mean you should abuse our packs 😉. Lastly, as we cannot send you a test pack with soft flasks (for sanitary reasons), we highly recommend for you to use Hydrapak 600ml soft flasks as they are the perfect fit for our front hydration pockets.

Pack Care:
- We kindly ask you to return the Test Pack clean. Please DO NOT wash or dry the pack in the machine! We hand clean our packs (maximum 30°C) and air dry them.

Return Day:
- If you have lost or do not have a return label, please contact us at teste(at)instincttrail.com and we will send you one. The return label must be used within the 8 days otherwise the label becomes invalid.

Deposit Check:
- We ask for a signed check for the amount of the Test Pack that you want to try. Unfortunately, as much as we would love to be able to send it out against good word, we have had too many unfortunate surprises where packs were not returned to us. The signed check is the guarantee that the test packs will be returned to us. In the event that a Test Pack is not returned to us, we will cash in your check.

Thanks for your understanding!

Deposit check amounts are as follows:
- PX 3.1L = 65€
- Ambition 4.5L = 85€
- Evolution 7L = 105€
- Eklipse 12L = 150€
*** 1 check per model

If you have any questions, please don’t hesitate to reach out to us!

We’re looking forward to setting up your first test date!

X